Best regards,
Alan
Alan L. Davidson
Director of Sales
RP Design Web Services
800.847.3475 x201
www.rpdesign.com
"Our Web Services Mean Business!
[ add comment ] ( 12 views ) | permalink |
( 3 / 1253 )In today's business environment, a web site is much more than simply an advertising vehicle. Have you considered extending your web site to automate and integrate day-to-day customer service? Some of our existing clients have found that this improves customer retention and satisfaction while simultaneously reducing support expenses.
It has been proven that regardless of what industry a business entity resides, it takes ten times more effort to obtain a new customer than to retain an existing one. Effort is measured by time, money and exertion extended by the business entity. A customer stays with a firm who they believe values their business, by demonstrating this to be the case, not just making statements to that affect. They stay with a supplier that makes it easy for them to do business with and who keeps their commitments.
This means getting punctual results to their requests:
1. Obtain detailed product information
2. Place an order
3. Ensure order accuracy
4. Track an order
5. Obtain training or product support
6. Schedule repairs
7. Return something
8. Check status or resolve billing issues
9. Have their general day-to-day questions answered in a timely manner.
Simply put, your customers want to have access¯ to you when they want it; 24 x 7 x 365.
Your web site can go a long way to helping satisfy your customers' needs and it can do it at an exceptionally low cost. Your web site could fully automate customer services responses for items 1 - 6 on the above list. Moreover, your Web Site could be the first responder to over 50% of all general requests. For example, by connecting your Web site to IVR (Interactive Voice Response) you can expand what you offer a customer in the way of self-service. This means more satisfied customers and lower costs for you; a win-win.
Please contact me if you would like to discuss Web based business automation opportunities in more detail.
Best Regards,
Louis Burke
Sales
RP Design Web Services
908.998.1264
[ add comment ] ( 16 views ) | permalink |
( 3 / 1476 )Congratulations to Kevin Davidson, MBA, a member of our team who successfully got recertified for the Qualified Google Advertising Professional! Every two years Google requires Adwords Advertisers to get recertified. As a Google Advertising Professional, Kevin manages our online marketing and customers' AdWords accounts. Qualified Individuals such as Kevin attain this status by passing the Google exam that demonstrates in-depth knowledge of AdWords. The success of Kevin is a great reward for RP Design Web Services and an extraordinary achievement.
One major advantage of Kevin being certified is that it puts our clients at ease. Furthermore, it assures our clients, he knows what he is talking about and is highly qualified to handle their requests.
Best regards,
Alan
Alan L. Davidson
Director of Sales
RP Design Web Services
800.847.3475 x201
www.rpdesign.com
"Our Web Services Mean Business!
[ add comment ] ( 26 views ) | permalink |
( 3 / 1700 )Find out what your customers and prospective customers want by using Web Analytics. At no extra charge, use the Web Analytics that are included with each RP Design web site hosting plan.
Every day this graphical display of your web site's traffic will tell you :
* The number of visitors you have each day
* The length of time each visitor stayed reading your website
* What each visitor looked for
* What search terms each visitor used to get to your site
* The actual city that each visitor is from (New Feature)
Use this information to make informed business decisions based on web site traffic and customer usage patterns.
Interested? See an Example of a Detailed Report at http://www.minibizwebsite.com/_stats (username: demo password: reports).
While Web Analytics may stand alone, they are best employed in the context of an integrated Web Marketing & Advertising Campaign.
Let us create a Web Marketing Campaign that will increase your number of customers and deepen existing relationships.
Please contact me to discuss.
Best regards,
Alan
Alan L. Davidson
Director of Sales
RP Design Web Services
800.847.3475 x201
www.rpdesign.com
"Our Web Services Mean Business!:
[ add comment ] ( 35 views ) | permalink |
( 3 / 1843 )This is important: Being listed in a Google Local Search is like getting free Yellow Page ads, just more effective - ask anyone under 35 the last time they used Yellow Pages.
Googleā€™s Local Business Center Listings are the information that appears when someone searches Google, Google Maps, Mobile, or Google 411. And that information, which can fill the same purpose of an ad, is absolutely free. Try it and you may find that your business is already listed. Search Engines such as Google, gather as much as they can about your firm from many sources, but that information may be inaccurate or out of date, unless you publish it yourself. You need a presence that SELLS your business.
We recently created a local ad for our new Baltimore sales office and were getting prospective client within days. For the search term, Web Design Baltimore, we are 4th from the top of local search results (D) bypassing all paid and merit results for this page.
You want your customers to find you and we do too. My advice: Subscribe to Google Local Search yourself or let us do it for you. Just do it!
Best regards,
Alan
Alan L. Davidson
Director of Sales
RP Design Web Services
Our Web Services Mean Business
800.847.3475 x 201
Alan@rpdesign.com
www.rpdesign.com
[ add comment ] ( 19 views ) | permalink |
( 3 / 2121 )
Subscribe
