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Desktop Support
Allow us to administer your PCs remotely, make changes, troubleshoot and fix problems. We can help with:
- E-mail setup
- Verify your e-mail client settings
- Assistance with our Web Mail Interface
- Troubleshoot local PC problems
- Help in the installation of programs you download from the Internet
- Provide assistance managing files and folders to PC beginners
- Demonstrate features of our applications
- InfoSafeDeposit
- Custom e-store administrator assistance
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How To Use
Please contact our office when you first use this service so we can advise on which of the links below to click on.
A connection is made when you download and run (one of the executable programs) below. Once you have downloaded the file save it
and whenever you need help, execute the file.
Our Office Link: http://www.rpdesign.com/remotehelpdesk/CTOffice.exe
This will allow a connection from our Cheshire CT office (note: preferred connection).
Our Remote Helpdesk Link: http://www.rpdesign.com/remotehelpdesk/RemoteOffice.exe
When either link is clicked on, a small program is downloaded onto your PC that allows our support staff to connect remotely. This connection is
maintained only as long as your PC is on. If you turn the PC off and want to use this service at another time you need to execute the file again.
Again, contact one of our staff before using this service.
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Copyright © 2005 - 2008 - RPD, Inc. - All Rights Reserved. |
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